Electric Service Assistance
Help customers understand common electric service concerns and available support channels.
Inquire nowCustomer Service Made Simple.
Reliable customer assistance for electric service concerns in Cebu City.
DBB helps customers navigate common electricity-related concerns, service inquiries, documentation, and customer support processes.
Our Core Offerings
What DBB Helps With
Straightforward guidance and support for navigating common residential and commercial electric service inquiries.
Customer Inquiries
Assistance with general questions, service-related information, and customer concerns.
Ask a questionDocumentation Support
Help customers organize information and understand what documents may be required for their concern.
Check checklistCustomer Follow-Up
Help customers keep track of their concern and understand the next steps.
Track progress
About DBB
Customer Support With a Human Approach
DBB is focused on making customer service easier to understand and easier to navigate. We help customers identify their concerns, organize the necessary information, and understand the appropriate next steps.
Clear
Easy-to-understand assistance without overwhelming technical jargon or confusing processes.
Responsive
Focused on timely customer communication and proactive follow-ups for peace of mind.
Local
Designed around the specific customer needs, municipal procedures, and realities in Cebu.
Purpose & Direction
Mission & Vision
Our commitment to providing accessible, responsive, and reliable customer service while continuously working to improve the experience of the communities we serve.
Mission
To provide accessible, responsive, and professional customer service by assisting customers with their concerns, providing clear information, and helping connect them with the appropriate support and services.
Vision
To be a trusted and customer-focused service organization recognized for responsive assistance, clear communication, and a commitment to improving the customer experience in the communities we serve.
Areas of Support
What Can We Help With?
We assist customers with understanding and preparing for a wide range of electric service situations.
New Service Concerns
Assistance with understanding meter application requirements, clearances, and preparation steps.
Billing Questions
Guidance on understanding statement breakdowns, estimated consumption, and billing inquiries.
Power Interruptions
Information on how to report localized outages, identify feeder issues, and check restoration channels.
Meter Concerns
Questions regarding meter location, meter post safety, calibration queries, and reading verification.
Service Requests
Assistance with organizing requests for reconnection, account name changes, or meter relocation.
General Inquiries
Help with general questions, customer service contacts, and understanding Philippine utility procedures.
Notice: For official utility actions, account changes, billing transactions, and service requests, customers may need to coordinate directly with the appropriate electric utility provider.
Convenient Offices
Our Locations
Find a DBB location near you.
Main Office
DBB CSR Cebu City
8V6G+9FW, Salvador St, Cebu City, 6000 Cebu
Branch Office
DBB CSR City of Naga
6Q65+3MM, East Poblacion, Naga, Cebu
Join Our Team
Build Your Career With DBB
We're always looking for motivated people who want to grow, learn, and contribute to excellent customer service.
Customer Service
Open Position
Customer Service Representative
Assist customers with inquiries, service concerns, documentation, and follow-ups while providing clear and professional communication.
Information Technology
Open Position
IT Support / Technical Staff
Provide technical assistance, troubleshoot computer and network issues, and support internal systems and employees.
Administration
Open Position
Administrative Staff
Assist with documentation, records, coordination, data entry, and day-to-day administrative activities.
Frequently Asked
Common Questions
Answers to common questions about DBB's customer assistance services.
DBB provides customer assistance and helps customers understand and organize their service-related concerns.
No. DBB is presented as a customer assistance/service support organization and is not the electricity provider.
DBB cannot directly modify utility accounts. Official account changes, billing adjustments, and service modifications must be handled directly with the appropriate electric utility provider. We assist by helping you prepare the necessary requirements and documentation.
We suggest that customers prepare their relevant account information, complete service address, active contact details, and supporting documents (such as previous bills or identification) when applicable.
Yes, DBB can help customers understand what information may be needed and what the appropriate next step may be. Official outage information and emergency restoration updates should be verified directly with the appropriate utility provider.
Need Assistance?
Tell us what you need help with and we'll help you understand the next step.
Email Support
it@dmbbcontractor.com
Customer Hotline
+63 XXX XXX XXXX
Service Area
Cebu City, Philippines
Sample/Demo Website Note: Contact details listed above are placeholders for demo purposes.
Send an Assistance Request
Complete the form below to receive assistance organizing your utility concern.